Can't download using any method

[keithnl]

I tried downloading trs 100, using direct download, itunes and even miro. All methods fail. It won't even stream in the browser, I just tried Systm and Diggnation, and its no go with them too.

[aspidzent]

Same here!!! miro says it can't connect... direct downloads fails... even the flash player fails to load the video... however... direct download through my server at Layered Tech succeeds... kinda wondering if rev3 has gone Hulu on me :mad:(since I'm an international viewer... [ar])
Can anyone confirm this???:confused:

[aspidzent]

Having two wan lines from different ISPs at the office has it's benefits... :)

Switched from the adsl to cable and voilá... everything began to work... automagically... then the question remains... WTF???

I'm going to further pursue this problem... sounds like a server replication problem... (hence the akamai-like title) I'm gonna investigate the routes, dns and other stuff to (maybe) identifying and (not likely) fixing this...

Stay tuned!!!

[keithnl]

Hotspot Shield got me connected.

I never thought to mention that I was trying to connect from Newfoundland Canada, but your mention of Hulu reminded me that I had hotspot shield installed. When I launched I was able to resume my broken downloads and miro started to work.

Must be other other non U.S viewers who are currently getting the cold shoulder from revision three.

[chuckles]

Must be other other non U.S viewers who are currently getting the cold shoulder from revision three.

We have no such policy. Please don't spread such nonsense. If you're experiencing trouble downloading normally, please provide the following:

1. traceroute to bitcast-a.bitgravity.com
2. the show name, episode, and format you're trying to download.

and we will investigate the issue

-chuckles-

[chuckles]

Having two wan lines from different ISPs at the office has it's benefits... :)

Switched from the adsl to cable and voilá... everything began to work... automagically... then the question remains... WTF???

I'm going to further pursue this problem... sounds like a server replication problem... (hence the akamai-like title) I'm gonna investigate the routes, dns and other stuff to (maybe) identifying and (not likely) fixing this...

Stay tuned!!!

Please do a traceroute to bitcast-a.bitgravity.com from the link that you're having download problems and post it here.

-chuckles-

[keithnl]

We have no such policy. Please don't spread such nonsense. If you're experiencing trouble downloading normally, please provide the following:

1. traceroute to bitcast-a.bitgravity.com
2. the show name, episode, and format you're trying to download.

and we will investigate the issue

-chuckles-

My apologies, didn't mean to cast aspersions just wondering if I was the only one, having this prob. Anywho heres the info

1. traceroute to bitcast-a.bitgravity.com

Tracing route to bitcast-a.bitgravity.com [208.67.237.237]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 49 ms 11 ms 19 ms 10.87.144.1
3 24 ms 19 ms 21 ms 172.28.255.1
4 * * * Request timed out.
5 * * * Request timed out.

2. the show name, episode, and format you're trying to download.
'The Totally Rad Show','Episode 100 - Intaint ',High Definition Quicktime'

direct link
http://bitcast-a.bitgravity.com/revision3/web/trs/0100/trs--0100--intaint--hd.h264.mp4

[chuckles]

My apologies, didn't mean to cast aspersions just wondering if I was the only one, having this prob. Anywho heres the info

1. traceroute to bitcast-a.bitgravity.com

Tracing route to bitcast-a.bitgravity.com [208.67.237.237]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 49 ms 11 ms 19 ms 10.87.144.1
3 24 ms 19 ms 21 ms 172.28.255.1
4 * * * Request timed out.
5 * * * Request timed out.

2. the show name, episode, and format you're trying to download.
'The Totally Rad Show','Episode 100 - Intaint ',High Definition Quicktime'

direct link
http://bitcast-a.bitgravity.com/revision3/web/trs/0100/trs--0100--intaint--hd.h264.mp4

Hmm.. the traceroute isn't all that helpful if it is filtered after the 3rd hop. Could you please run the the tests at this url (http://bitgravity.com/netdebug) and submit the report when the tests are done and please reference ticket #3135 in the report.

Thanks.

-chuckles-

[drunken-bastard]

I'm having the exact same problem. Also from Newfoundland Canada. Will post a traceroute soon.
None of the shows work. It won't stream or download and it used to work fine.

Out of curiosity I'm using Eastlink and can only see text on collegehumor's website. I wonder if KeithNL has these same problems.

[chuckles]

I'm having the exact same problem. Also from Newfoundland Canada. Will post a traceroute soon.
None of the shows work. It won't stream or download and it used to work fine.

Out of curiosity I'm using Eastlink and can only see text on collegehumor's website. I wonder if KeithNL has these same problems.

Run the debug test (http://bitgravity.com/netdebug) too. And please reference ticket #3135 when submitting report.

Thanks.

-chuckles-

[drunken-bastard]

See here is the thing. Bitgravity does not work. Neither Bitgravity's homepage nor the debug test will load. Which may in fact be the source of my problem.

[keithnl]

I'm having the exact same problem. Also from Newfoundland Canada. Will post a traceroute soon.
None of the shows work. It won't stream or download and it used to work fine.

Out of curiosity I'm using Eastlink and can only see text on collegehumor's website. I wonder if KeithNL has these same problems.

Yes I am, and Im on Eastlink as well, I was able to give it a go at the office where we have Aliant DSL and it worked.

[drunken-bastard]

My traceroute is identical to KeithNL's it just dies after the 3rd hop.

[chuckles]

See here is the thing. Bitgravity does not work. Neither Bitgravity's homepage nor the debug test will load. Which may in fact be the source of my problem.

It seems that your ISP is blocking access to bitgravity.com. You might want to consult your ISP to see if that is the case.

-chuckles-

[chuckles]

Are you guys still having issues?

-chuckles-

[trevorpynn]

Seems this is an EastLink problem, cause i've been having the same problem everything used to work fine and now nothing works at all, even the links you posted here all Fail, i'm gonna Phone Eastlink tommrow cause the same time i stoped being able to watch Rev3 stuff was the same time my PSN started acting up.

[keithnl]

Are you guys still having issues?

-chuckles-

Yep. I've still got the same problem, I just spent an hour on Tech Support, jumping through refreshing my IP, and by passing my router and the same old song and dance, all to no effect. Guess I'll never see the 100'th episode of TRS.

I am able to connect to http://www.bitgravity.com/netdebug/
The tests are running as I type, I'll see what the results are in a minute

The test finished and I submitted them with ticket #3135

Heres the result of the traceroute, seems to fall down at the same IP Address.

Trace Route Results:

1 v100.core1.ord1.bitgravity.com (209.131.106.1) 0.377 ms
2 if-2-1-0.core1.CT8-Chicago.as6453.net (206.82.141.17) 0.284 ms
3 Vlan17.icore1.CT8-Chicago.as6453.net (66.110.27.50) 6.949 ms
4 Vlan4.icore1.TTT-Scarborough.as6453.net (206.82.141.2) 19.363 ms
5 Vlan24.icore1.MTT-Montreal.as6453.net (206.82.135.13) 35.107 ms
6 ix-12-1.icore1.MTT-Montreal.as6453.net (206.82.135.6) 38.564 ms
7 *
8 66.103.47.82 (66.103.47.82) 61.709 ms
9 172.28.255.22 (172.28.255.22) 78.337 ms
10 *
11 *
12 *
13 *
14 *
15 *
16 *
17 *
18 *
19 *
20 *
21 *
22 *

[drunken-bastard]

Trace Route Results:

1 v100.core1.ord1.bitgravity.com (209.131.106.1) 0.210 ms
2 Vlan510.icore1.CT8-Chicago.as6453.net (206.82.141.13) 10.585 ms
3 Vlan4.icore1.TTT-Scarborough.as6453.net (206.82.141.2) 15.590 ms
4 Vlan24.icore1.MTT-Montreal.as6453.net (206.82.135.13) 25.305 ms
5 ix-12-1.icore1.MTT-Montreal.as6453.net (206.82.135.6) 38.567 ms
6 *
7 66.103.47.82 (66.103.47.82) 61.772 ms
8 172.28.255.22 (172.28.255.22) 72.350 ms
9 blk-215-107-69.eastlink.ca (24.215.107.69) 80.590 ms
10 *
11 *
12 *
13 *
14 *
15 *
16 *
17 *
18 *
19 *
20 *
21 *
22 *

When I get the chance I'll have to phone Eastlink and ask them about it. I should not have to use hotspot shield to watch TRS.

[chuckles]

Yep. I've still got the same problem, I just spent an hour on Tech Support, jumping through refreshing my IP, and by passing my router and the same old song and dance, all to no effect. Guess I'll never see the 100'th episode of TRS.

I am able to connect to http://www.bitgravity.com/netdebug/
The tests are running as I type, I'll see what the results are in a minute

The test finished and I submitted them with ticket #3135

Heres the result of the traceroute, seems to fall down at the same IP Address.

Trace Route Results:

1 v100.core1.ord1.bitgravity.com (209.131.106.1) 0.377 ms
2 if-2-1-0.core1.CT8-Chicago.as6453.net (206.82.141.17) 0.284 ms
3 Vlan17.icore1.CT8-Chicago.as6453.net (66.110.27.50) 6.949 ms
4 Vlan4.icore1.TTT-Scarborough.as6453.net (206.82.141.2) 19.363 ms
5 Vlan24.icore1.MTT-Montreal.as6453.net (206.82.135.13) 35.107 ms
6 ix-12-1.icore1.MTT-Montreal.as6453.net (206.82.135.6) 38.564 ms
7 *
8 66.103.47.82 (66.103.47.82) 61.709 ms
9 172.28.255.22 (172.28.255.22) 78.337 ms
10 *
11 *
12 *
13 *
14 *
15 *
16 *
17 *
18 *
19 *
20 *
21 *
22 *

I think that this issue will have to be handled through your ISP. But you can catch the 100th episode here (http://blip.tv/file/1784363/).

-chuckles-

[foodex]

hi there i have been having a problem with itunes for the last 3 weeks it wont update the trs feed i have to go in to the istore and download from there i also tries miro and it said the feed was incompatible so i went to the site and clicked on the hd rss and it said we'll be right back thats been there at least 3 days now whats goin on

[chuckles]

hi there i have been having a problem with itunes for the last 3 weeks it wont update the trs feed i have to go in to the istore and download from there i also tries miro and it said the feed was incompatible so i went to the site and clicked on the hd rss and it said we'll be right back thats been there at least 3 days now whats goin on

Could you please try flushing your browser cache and try this link:

http://revision3.com/tekzilla/feed/quicktime-high-definition

If you still have problems, please take a screenshot and provide a traceroute to www.revision3.com

Thanks.

-chuckles-

[foodex]

i have cleared my cache i have also tried a different browser i have tried all the hd and non hd rss freeds and they work i can also download the direct download.

[chuckles]

i have cleared my cache i have also tried a different browser i have tried all the hd and non hd rss freeds and they work i can also download the direct download.

Have you tried removing the feed from iTunes and then re-subscribing?

-chuckles-

[foodex]

i had unsubscribe and resubscribed and it still wouldn't find the new items but i just fully deleted it and resubscribed now it comes up with a message "there are no playable episodes for trs hd. the url might point to text-only episodes, or contain file types that i tunes cannot play"

[foodex]

i don't know if this helps or not but i live in Australia and have just installed that program called "hotspot shield" and what do ya know it starts to work so are you blocking it people out side of the us.

trs hd rss is the only feed i have trouble with, any way here is a trace route to rev3

traceroute to www.revision3.com (74.201.81.148), 64 hops max, 40 byte packets
1 NB6PLUS4W.home (192.168.1.1) 1.338 ms 0.824 ms 0.735 ms
2 lo1.core-r1.nsw01.dataco.com.au (202.63.35.2) 59.432 ms 60.322 ms 60.828 ms
3 core0.syd.dft.com.au (202.76.170.242) 61.192 ms 62.351 ms 61.388 ms
4 59.154.21.221 (59.154.21.221) 63.053 ms 61.764 ms 60.483 ms
5 10.251.24.3 (10.251.24.3) 71.050 ms 60.056 ms 61.007 ms
6 61.88.221.63 (61.88.221.63) 60.526 ms 60.831 ms 61.050 ms
7 203.208.191.157 (203.208.191.157) 219.092 ms 218.814 ms 219.242 ms
8 ge-1-0-0-0.laxow-dr1.ix.singtel.com (203.208.149.250) 219.116 ms 220.317 ms 219.030 ms
9 internap.com.any2ix.crgwest.com (206.223.143.88) 226.069 ms 226.949 ms 226.952 ms
10 cr1-cr2.sje007.internap.net (66.79.146.189) 227.711 ms 226.969 ms 227.012 ms
11 core4.sje.inappnet-28.cr1.sje007.internap.net (66.79.148.130) 233.497 ms 332.275 ms 228.286 ms
12 border1.t7-1-bbnet1.sje.pnap.net (66.151.144.4) 227.689 ms 230.010 ms 227.729 ms
13 edge1.ve255.sje-sje004-763.sje004.pnap.net (66.151.149.50) 232.572 ms 229.520 ms 229.143 ms
14 revision3-1.edge1.sje004.pnap.net (66.151.157.34) 256.075 ms 228.425 ms 228.001 ms
15 www.revision3.com (74.201.81.148) 229.483 ms 228.520 ms 231.030 ms

[grundoko]

I guess it's an Eastlink problem. I get my internet from Eastlink too. I've tried multiple shows.
Systm, Tekzilla, Totallly Rad Show, and Diggnation. And I've tried multiple episodes of each.
I even completed the survey to see the sneak peak of the new show. It wouldn't load. So I'm pretty sure the problem is between Eastlink and www.bitgravity.com

This sucks >: (

[grundoko]

I found out some important information about this.
If I take the direct link to download each video, and simply replace bitcast-a with bitcast-b it works normally. But this really sucks, since as far as I know, theres no rss feed that uses bitcast-b instead, meaning we can't put this in an RSS Reader such as Miro.

[chuckles]

i don't know if this helps or not but i live in Australia and have just installed that program called "hotspot shield" and what do ya know it starts to work so are you blocking it people out side of the us.


We do not block anyone from accessing our content. It is more likely an issue with your ISP. If you read through this thread, you will surely notice that the problem was with Eastlink not being able to reach bitgravity.com.

The content is hosted on bitgravity, it will be more helpful if you did a traceroute to bitcast-a.bitgravity.com

Thanks.

-Chuckles

[grundoko]

We do not block anyone from accessing our content. It is more likely an issue with your ISP. If you read through this thread, you will surely notice that the problem was with Eastlink not being able to reach bitgravity.com.

The content is hosted on bitgravity, it will be more helpful if you did a traceroute to bitcast-a.bitgravity.com

Thanks.

-Chuckles

Did you read my last 2 posts?
Eastlink users can't access bitcast-a.bitgravity.com
But we can access bitcast-b.bitgravity.com and all your stuff is hosted there too.
You guys should make another RSS using bitcast-b.bitgravity.com for all the links, as an Alternate RSS for people like us that can't access the regular one.

EDIT: Just noticed, he said hes from Australlia. foodex, see if you can access bitcast-b.bitgravity.com

[chuckles]

Did you read my last 2 posts?
Eastlink users can't access bitcast-a.bitgravity.com
But we can access bitcast-b.bitgravity.com and all your stuff is hosted there too.
You guys should make another RSS using bitcast-b.bitgravity.com for all the links, as an Alternate RSS for people like us that can't access the regular one.

EDIT: Just noticed, he said hes from Australlia. foodex, see if you can access bitcast-b.bitgravity.com

Working with the folks from bitgravity to understand why bitcast-b works and bitcast-a doesn't.

It would be helpful if you could provide us with a traceroute to bitcast-a.bitgravity.com AND bitcast-b.bitgravity.com

Thanks for the information.

-chuckles-

[grundoko]

Alright, heres the traceroute for both.

bitcast-a.bitgravity.com

1 1ms 1ms 2ms 192.168.0.1
2 9ms 9ms 9ms 10.87.128.1
3 16ms 11ms * 172.28.255.1

Everything after that just timed out


bitcast-b.bitgravity.com

1 2ms 1ms 1ms 192.168.0.1
2 9ms 9ms 11ms 10.87.128.1
3 16ms 30ms 12ms 172.28.255.1
4 11ms 12ms 24ms 66.103.47.81
5 39ms 37ms 34ms blk-215-111-233.eastlink.ca [24.215.111.233]
6 53ms 53ms 52ms if-12-1.icore1.MTT-Montreal.as6453.net [206.82.135.5]
7 72ms 69ms 57ms Vlan24.icore1.TTT-Scarborough.as6453.net [206.82.135.14]
8 90ms 72ms 72ms Vlan428.icore1.CT8-Chicago.as6453.net [206.82.131.14]
9 79ms 74ms 76ms Vlan510.icore1.CT8-Chicago.as6453.net [206.82.141.14]
10 73ms 71ms 76ms bitcast-b.bitgravity.com [208.67.238.238]

Trace Complete


I hope you can get this fixed soon

[chuckles]

Alright, heres the traceroute for both.

bitcast-a.bitgravity.com

1 1ms 1ms 2ms 192.168.0.1
2 9ms 9ms 9ms 10.87.128.1
3 16ms 11ms * 172.28.255.1

Everything after that just timed out


bitcast-b.bitgravity.com

1 2ms 1ms 1ms 192.168.0.1
2 9ms 9ms 11ms 10.87.128.1
3 16ms 30ms 12ms 172.28.255.1
4 11ms 12ms 24ms 66.103.47.81
5 39ms 37ms 34ms blk-215-111-233.eastlink.ca [24.215.111.233]
6 53ms 53ms 52ms if-12-1.icore1.MTT-Montreal.as6453.net [206.82.135.5]
7 72ms 69ms 57ms Vlan24.icore1.TTT-Scarborough.as6453.net [206.82.135.14]
8 90ms 72ms 72ms Vlan428.icore1.CT8-Chicago.as6453.net [206.82.131.14]
9 79ms 74ms 76ms Vlan510.icore1.CT8-Chicago.as6453.net [206.82.141.14]
10 73ms 71ms 76ms bitcast-b.bitgravity.com [208.67.238.238]

Trace Complete


I hope you can get this fixed soon

Thanks for the information. We're looking into it.

-chuckles-

[keithnl]

I found out some important information about this.
If I take the direct link to download each video, and simply replace bitcast-a with bitcast-b it works normally...

Hey man can't thank you enough, for figuring this out.

[chuckles]

I hope you can get this fixed soon

Is bitcast-a.bitgravity.com still an issue for you?

-chuckles-

[grundoko]

I'm not at home right now, so I can't see if it works yet. I'll check it out on sunday when I get home.

[grundoko]

I just got home, I still can't connect. I did a traceroute on bitcast-a,
1 1ms 1ms 2ms 192.168.0.1
2 9ms 9ms 9ms 10.87.128.1
Times out

bitcast-b still works fine.

[chuckles]

I just got home, I still can't connect. I did a traceroute on bitcast-a,
1 1ms 1ms 2ms 192.168.0.1
2 9ms 9ms 9ms 10.87.128.1
Times out

bitcast-b still works fine.

Thanks for the reply. Bitgravity is looking into it.

-chuckles-

[chuckles]

I just got home, I still can't connect. I did a traceroute on bitcast-a,
1 1ms 1ms 2ms 192.168.0.1
2 9ms 9ms 9ms 10.87.128.1
Times out

bitcast-b still works fine.

You should now be able to access bitcast-a.bitgravity.com.

-chuckles-

[grundoko]

Awesome, now I can download all the shows I missed XD

[drunken-bastard]

Holy crap I'm glad I checked back with this thread. Everything works again. Thank you so much.

[chuckles]

Holy crap I'm glad I checked back with this thread. Everything works again. Thank you so much.

All the thanks should go to the awesome folks @bitgravity. They are the ones who worked through the problem with the folks at Eastlink.

-chuckles-