Problem with Podtrac?

[rjames5]

I've been having problems downloading the Revision 3 content I subscribe to through iTunes for the past couple of months, specifically Diggnation and TRS. Neither one will download and I get a -4 error in iTunes. I've tried Unsubscribing and Resubscribing with no success.

I can connect and download thru iTunes though when I use Hotspot Shield and I noticed in Activity Monitor on the Mac that Hotspot connects to a different, non-Podtrac, site to download the content (I'm in Singapore). I changed to a static IP around the time the downloads stopped working, so maybe Podtrac has a problem with that?

Any assistance you can give would be much appreciated! Thanks

[chuckles]

I've been having problems downloading the Revision 3 content I subscribe to through iTunes for the past couple of months, specifically Diggnation and TRS. Neither one will download and I get a -4 error in iTunes. I've tried Unsubscribing and Resubscribing with no success.

I can connect and download thru iTunes though when I use Hotspot Shield and I noticed in Activity Monitor on the Mac that Hotspot connects to a different, non-Podtrac, site to download the content (I'm in Singapore). I changed to a static IP around the time the downloads stopped working, so maybe Podtrac has a problem with that?

Any assistance you can give would be much appreciated! Thanks

None of our contents actually reside on podtrac.com. It is just a quick redirect. Can you please do the following:

1. provide a tracroute to bitcast-a.bitgravity.com
2. try downloading this file (http://bitcast-a.bitgravity.com/revision3/web/trs/0108/trs--0108--nubbins--large.lame.mp3) directly from bitgravity?
3. try downloading the file (http://www.podtrac.com/pts/redirect.mp3/bitcast-a.bitgravity.com/revision3/web/trs/0108/trs--0108--nubbins--large.lame.mp3) from the podtrac.com redirect

What are the results?

Thanks.

-chuckles-

[rjames5]

1. Traceroute is as follows:

traceroute to bitcast-a.bitgravity.com (208.67.237.237), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 29.514 ms 1.422 ms 1.322 ms
2 cm1.delta232.maxonline.com.sg (59.189.232.1) 11.384 ms 11.888 ms 9.171 ms
3 172.20.37.1 (172.20.37.1) 10.601 ms 10.099 ms 9.888 ms
4 172.26.37.1 (172.26.37.1) 14.266 ms 11.890 ms 12.603 ms
5 172.20.7.22 (172.20.7.22) 13.611 ms 14.046 ms 13.009 ms
6 172.20.7.42 (172.20.7.42) 13.008 ms 10.779 ms 10.406 ms
7 203.116.5.113 (203.116.5.113) 20.915 ms 16.622 ms 17.136 ms
8 203.118.3.162 (203.118.3.162) 18.506 ms 15.468 ms 16.436 ms
9 so-2-0-0.ar3.LAX1.gblx.net (64.210.29.69) 226.911 ms 213.368 ms 225.980 ms
10 ge3-28-1000M.ar4.LAX1.gblx.net (67.17.71.122) 212.862 ms 214.508 ms 215.178 ms
11 if-2-0.icore1.LAA-LosAngeles.as6453.net (209.58.53.9) 215.849 ms 215.315 ms 215.529 ms
12 if-6-0-0-10.mcore4.LAA-LosAngeles.as6453.net (216.6.85.21) 205.758 ms if-6-0-0-76.mcore3.LAA-LosAngeles.as6453.net (216.6.84.73) 203.290 ms if-0-0-0-20.mcore3.LAA-LosAngeles.as6453.net (216.6.84.13) 202.074 ms
13 Vlan28.icore1.EQL-LosAngeles.as6453.net (216.6.84.54) 206.959 ms if-1-1.mcore3.LAA-LosAngeles.as6453.net (216.6.84.17) 203.563 ms 231.505 ms
14 Vlan505.icore1.EQL-LosAngeles.as6453.net (206.82.129.42) 204.998 ms 204.229 ms 203.801 ms
15 Vlan505.icore1.EQL-LosAngeles.as6453.net (206.82.129.42) 203.620 ms 206.015 ms *
16 * * *
17 * * *
18 * * *
19 * * *
2. I can hear the TRS show but no picture comes up

3. It will not load the Podtrac page

Thanks again for your help - hope the above gives you a clue as to what's going wrong!

[chuckles]

1. Traceroute is as follows:

traceroute to bitcast-a.bitgravity.com (208.67.237.237), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 29.514 ms 1.422 ms 1.322 ms
2 cm1.delta232.maxonline.com.sg (59.189.232.1) 11.384 ms 11.888 ms 9.171 ms
3 172.20.37.1 (172.20.37.1) 10.601 ms 10.099 ms 9.888 ms
4 172.26.37.1 (172.26.37.1) 14.266 ms 11.890 ms 12.603 ms
5 172.20.7.22 (172.20.7.22) 13.611 ms 14.046 ms 13.009 ms
6 172.20.7.42 (172.20.7.42) 13.008 ms 10.779 ms 10.406 ms
7 203.116.5.113 (203.116.5.113) 20.915 ms 16.622 ms 17.136 ms
8 203.118.3.162 (203.118.3.162) 18.506 ms 15.468 ms 16.436 ms
9 so-2-0-0.ar3.LAX1.gblx.net (64.210.29.69) 226.911 ms 213.368 ms 225.980 ms
10 ge3-28-1000M.ar4.LAX1.gblx.net (67.17.71.122) 212.862 ms 214.508 ms 215.178 ms
11 if-2-0.icore1.LAA-LosAngeles.as6453.net (209.58.53.9) 215.849 ms 215.315 ms 215.529 ms
12 if-6-0-0-10.mcore4.LAA-LosAngeles.as6453.net (216.6.85.21) 205.758 ms if-6-0-0-76.mcore3.LAA-LosAngeles.as6453.net (216.6.84.73) 203.290 ms if-0-0-0-20.mcore3.LAA-LosAngeles.as6453.net (216.6.84.13) 202.074 ms
13 Vlan28.icore1.EQL-LosAngeles.as6453.net (216.6.84.54) 206.959 ms if-1-1.mcore3.LAA-LosAngeles.as6453.net (216.6.84.17) 203.563 ms 231.505 ms
14 Vlan505.icore1.EQL-LosAngeles.as6453.net (206.82.129.42) 204.998 ms 204.229 ms 203.801 ms
15 Vlan505.icore1.EQL-LosAngeles.as6453.net (206.82.129.42) 203.620 ms 206.015 ms *
16 * * *
17 * * *
18 * * *
19 * * *
2. I can hear the TRS show but no picture comes up

3. It will not load the Podtrac page

Thanks again for your help - hope the above gives you a clue as to what's going wrong!

Are you able to access http://www.podtrac.com ? If not, can you please do a nslookup for www.podtrac.com and let me know what IP it returns?

If you're on a Mac, could you also check /etc/hosts to see if you have a static entry for www.podtrac.com?

Thanks.

-chuckles-

[chuckles]

2. I can hear the TRS show but no picture comes up



The link was for the .mp3 file. Not suppose to have video.

-chuckles-

[rjames5]

Are you able to access http://www.podtrac.com ? If not, can you please do a nslookup for www.podtrac.com and let me know what IP it returns?

If you're on a Mac, could you also check /etc/hosts to see if you have a static entry for www.podtrac.com?

Thanks.

-chuckles-
Podtrac.com does not fully resolve - I see the basic text but not the graphics nor the links for Podcasters etc (I can see all these when I check the site from my work PC but that doesn't help me much!).

Using Lookup on the Mac I get the following IP for Podtrac.com 484 IN A 69.16.232.36

I don't have Podtrac listed in my etc\hosts file on the Mac - there's only a handful of lines in the file, none of which seems to relate to a website.

Thanks again.

[ary14]

Hi there,
same problem here.
I can download media files directly.
It's the redirection in podtrac that is not working.

Hope they resolve this quickly. I'm missing out my podcasts.

Thanks.

[chuckles]

Hi there,
same problem here.
I can download media files directly.
It's the redirection in podtrac that is not working.

Hope they resolve this quickly. I'm missing out my podcasts.

Thanks.

We have contacted the fine folks at podtrac.com. I am sure that they will get to the bottom of this very quickly. If they need additional information, would it be okay for them to contact you directly via email (please PM me the best email address to use if you don't mind)?

-chuckles-

[ary14]

Sure thing.

[rjames5]

Happy to help the Podtrac guys out but don't want to share my e-mail in a public forum...how do I PM you directly (excuse my ignorance).

Thanks for leting the Podtrac guys know - hopefully there's a fix coming soon - still not working as of today though.

[chuckles]

Happy to help the Podtrac guys out but don't want to share my e-mail in a public forum...how do I PM you directly (excuse my ignorance).

Thanks for leting the Podtrac guys know - hopefully there's a fix coming soon - still not working as of today though.

Click on this link here (http://revision3.com/forum/private.php?do=newpm&u=38752). Normally you would click on a user name and there will be a dropdown menu.


-chuckles-

[chuckles]

We've had reports that this issue has been resolved. Are you guys still having issues?

Thanks.

-chuckles-

[md2389]

It appears the problem is now on bitgravity's end. (specifically bitgravity-a) I was able to connect a couple of hours ago, but my connection got dropped after I only got 7MB of the latest diggnation. I'd love to do a traceroute, but for some assinine reason my ISP blocks all ICMP traffic. I can only ping other people via hamachi (which shows the usual pings, ~100ms from my local to Seattle).

(and yes, I did try a direct download after waiting for half an hour for the podtrac link to work)

edit: I just tried bitgravity-b, and so far so good. Its a little slower than I'm used to (~100k/sec), but atleast it works.

edit 2: Bitgravity b and c servers work for a while, then drop me like a stone after about half an hour. This is really irritating! The speeds kept jumping from around 99k/sec down to the teens. They wouldn't happen to have any hosting down close to the Tunica, MS area would they? (A tornado went pretty close to them at around 3 this morning....)

[chuckles]

It appears the problem is now on bitgravity's end. (specifically bitgravity-a) I was able to connect a couple of hours ago, but my connection got dropped after I only got 7MB of the latest diggnation. I'd love to do a traceroute, but for some assinine reason my ISP blocks all ICMP traffic. I can only ping other people via hamachi (which shows the usual pings, ~100ms from my local to Seattle).

(and yes, I did try a direct download after waiting for half an hour for the podtrac link to work)

edit: I just tried bitgravity-b, and so far so good. Its a little slower than I'm used to (~100k/sec), but atleast it works.

edit 2: Bitgravity b and c servers work for a while, then drop me like a stone after about half an hour. This is really irritating! The speeds kept jumping from around 99k/sec down to the teens. They wouldn't happen to have any hosting down close to the Tunica, MS area would they? (A tornado went pretty close to them at around 3 this morning....)

The problem is not with bitgravity. We're to be blame for this. I am in the process of replacing the files. Basically, we made an error in the final edit and left out a segment of the episode.

You can get more details on the issue on this thread (http://revision3.com/forum/showthread.php?goto=newpost&t=27996).

Sorry for the inconvenience.

-chuckles-

[md2389]

You've got nothing to apologize for bud. :) Shit happens.

[chuckles]

You've got nothing to apologize for bud. :) Shit happens.

Thanks for understanding.

-chuckles-