Timeouts Slow downloads from iTunes in Australia

[endorean]

Been having this problem for about a week now.

iTunes is slow to the point of timing out , happening for all Revision3 shows.

Trace Route to bitcast-a.bitgravity.com

1 <1 ms 3 ms 1 ms my local router
2 114 ms 113 ms 151 ms l***.Sydney.netspace.net.au [***]
3 111 ms 113 ms 112 ms core1-hs-TenGigE-4-1.Sydney.netspace.net.au [203.12.53.70]
4 119 ms 121 ms 124 ms core1-ks-gigether-4-0-0.Melbourne.netspace.net.au [203.17.96.101]
5 137 ms 130 ms 132 ms core1-fs-gigether-0-2.Adelaide.netspace.net.au [203.17.96.97]
6 163 ms 170 ms 160 ms core1-ws-gigether-0-1.Perth.netspace.net.au [203.17.96.77]
7 166 ms 168 ms 163 ms bitcast-a.bitgravity.com [208.67.237.237]

Trace Route to www.podtrac.com

1 <1 ms <1 ms <1 ms my local router
2 32 ms 30 ms 51 ms ***.Sydney.netspace.net.au [***]
3 30 ms 29 ms 29 ms core1-hs-TenGigE-4-1.Sydney.netspace.net.au [203.12.53.70]
4 35 ms 45 ms 58 ms GigabitEthernet3-6.ult1.Sydney.telstra.net [165.228.182.221]
5 155 ms 158 ms 160 ms TenGigE0-1-0-0.chw-core2.Sydney.telstra.net [203.50.20.129]
6 255 ms 241 ms 241 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
7 206 ms 241 ms 241 ms TenGigabitEthernet6-0.sydo-core01.Sydney.reach.com [203.50.13.38]
8 33 ms 29 ms 31 ms i-10-0-0.syd-core03.bi.reach.com [202.84.221.85]
9 218 ms 212 ms 212 ms i-0-0.sjc-core01.bx.reach.com [202.84.140.153]
10 223 ms 222 ms 223 ms i-2-2.eqnx02.bi.reach.com [202.84.251.126]
11 217 ms 216 ms 217 ms ge-6-18.car4.SanJose1.Level3.net [4.68.111.109]
12 229 ms 243 ms 244 ms vlan69.csw1.SanJose1.Level3.net [4.68.18.62]
13 331 ms 330 ms 396 ms ae-62-62.ebr2.SanJose1.Level3.net [4.69.134.209]
14 446 ms 397 ms 398 ms ae-3.ebr1.Denver1.Level3.net [4.69.132.58]
15 435 ms 401 ms 395 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.132.38]
16 438 ms 479 ms 477 ms ae-3.ebr1.Chicago2.Level3.net [4.69.132.62]
17 446 ms 477 ms 476 ms ae-6.ebr1.Chicago1.Level3.net [4.69.140.189]
18 449 ms 481 ms 477 ms ae-11-53.car1.Chicago1.Level3.net [4.68.101.66]
19 427 ms 479 ms 477 ms WBS-CONNECT.edge5.Chicago1.Level3.net [4.71.182.14]
20 437 ms 474 ms 479 ms lw-dc2-core4-ge1-10.rtr.liquidweb.com [209.59.157.137]
21 408 ms 359 ms 430 ms lw-dc2-sec1-dist2-po2.rtr.liquidweb.com [209.59.157.130]
22 470 ms 272 ms 269 ms host1.podtrac.com [69.16.232.36]

[chuckles]

Been having this problem for about a week now.

iTunes is slow to the point of timing out , happening for all Revision3 shows.

Trace Route to bitcast-a.bitgravity.com

1 <1 ms 3 ms 1 ms my local router
2 114 ms 113 ms 151 ms l***.Sydney.netspace.net.au [***]
3 111 ms 113 ms 112 ms core1-hs-TenGigE-4-1.Sydney.netspace.net.au [203.12.53.70]
4 119 ms 121 ms 124 ms core1-ks-gigether-4-0-0.Melbourne.netspace.net.au [203.17.96.101]
5 137 ms 130 ms 132 ms core1-fs-gigether-0-2.Adelaide.netspace.net.au [203.17.96.97]
6 163 ms 170 ms 160 ms core1-ws-gigether-0-1.Perth.netspace.net.au [203.17.96.77]
7 166 ms 168 ms 163 ms bitcast-a.bitgravity.com [208.67.237.237]

Trace Route to www.podtrac.com

1 <1 ms <1 ms <1 ms my local router
2 32 ms 30 ms 51 ms ***.Sydney.netspace.net.au [***]
3 30 ms 29 ms 29 ms core1-hs-TenGigE-4-1.Sydney.netspace.net.au [203.12.53.70]
4 35 ms 45 ms 58 ms GigabitEthernet3-6.ult1.Sydney.telstra.net [165.228.182.221]
5 155 ms 158 ms 160 ms TenGigE0-1-0-0.chw-core2.Sydney.telstra.net [203.50.20.129]
6 255 ms 241 ms 241 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
7 206 ms 241 ms 241 ms TenGigabitEthernet6-0.sydo-core01.Sydney.reach.com [203.50.13.38]
8 33 ms 29 ms 31 ms i-10-0-0.syd-core03.bi.reach.com [202.84.221.85]
9 218 ms 212 ms 212 ms i-0-0.sjc-core01.bx.reach.com [202.84.140.153]
10 223 ms 222 ms 223 ms i-2-2.eqnx02.bi.reach.com [202.84.251.126]
11 217 ms 216 ms 217 ms ge-6-18.car4.SanJose1.Level3.net [4.68.111.109]
12 229 ms 243 ms 244 ms vlan69.csw1.SanJose1.Level3.net [4.68.18.62]
13 331 ms 330 ms 396 ms ae-62-62.ebr2.SanJose1.Level3.net [4.69.134.209]
14 446 ms 397 ms 398 ms ae-3.ebr1.Denver1.Level3.net [4.69.132.58]
15 435 ms 401 ms 395 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.132.38]
16 438 ms 479 ms 477 ms ae-3.ebr1.Chicago2.Level3.net [4.69.132.62]
17 446 ms 477 ms 476 ms ae-6.ebr1.Chicago1.Level3.net [4.69.140.189]
18 449 ms 481 ms 477 ms ae-11-53.car1.Chicago1.Level3.net [4.68.101.66]
19 427 ms 479 ms 477 ms WBS-CONNECT.edge5.Chicago1.Level3.net [4.71.182.14]
20 437 ms 474 ms 479 ms lw-dc2-core4-ge1-10.rtr.liquidweb.com [209.59.157.137]
21 408 ms 359 ms 430 ms lw-dc2-sec1-dist2-po2.rtr.liquidweb.com [209.59.157.130]
22 470 ms 272 ms 269 ms host1.podtrac.com [69.16.232.36]

Try going to http://www.podtrac.com ? Does it take a long time to load?

Try downloading this file (http://bitcast-a.bitgravity.com/revision3/web/diggnation/0199/diggnation--0199--somavar--large.h264.mp4) directly through bitgravity.com without the podtrac redirect? Is it nice and fast?

Thanks.

-chuckles-

[endorean]

Going Directly to that URL is nice and fast. Only too about 3-5 seconds to get there.

Downloading the file directly does not go over 10Kb/sec and drops to about 2.4Kb/sec at it's lowest.
Been downloading it for about 5 minutes so far and it hasn't even downloaded 1MB yet.

[teamnewmie]

i have the same issue and i'm also with netspace. I wonder if it's a problem with netspace

[endorean]

That's interesting info there, it could be netspaces issue. Might have to log a support call.

I hope it's not this stupid filter trial or that they are doing some sort of deep packet inspection

[endorean]

i have the same issue and i'm also with netspace. I wonder if it's a problem with netspace

Which state are you in Teamnewmie? I'm in NSW and when I logged the support call with Netspace the guy I was speaking to said there could be something wrong with the LNS routers for each state. He was in Vic and was getting almost full speed.

The tail continues/

[jsmith81]

I,m also getting slow speeds and i'm also with netspace in victoria

[chuckles]

Hi all,

Can you guys please go to this website (http://www.bitgravity.com/netdebug) and go through all the tests. When you're done with the tests, please be sure to reference Ticket #3733 when submitting the report.

Thanks.

-chuckles-

[cbenb]

wow, that test took a very long time.

netspace has some serious issues with their site

[endorean]

I agree, that test took forever.

I've submitted the results to bitgravity and also copied the results to the support request that I have open with Netspace at the moment.

Hopefully some good news will come of it.

[chuckles]

I agree, that test took forever.

I've submitted the results to bitgravity and also copied the results to the support request that I have open with Netspace at the moment.

Hopefully some good news will come of it.

Definitely. The engineers @bitgravity are rockstars. They will find out where the problem is get it all settled.

-chuckles-

[chuckles]

You guys should be seeing better performance now and super performance soon if you don't already see it.

If you're on twitter, send @bitgravity some much deserved love.

-chuckles-

[cbenb]

You guys should be seeing better performance now and super performance soon if you don't already see it.

If you're on twitter, send @bitgravity some much deserved love.

-chuckles-

Thanks ... much nicer speeds

[teamnewmie]

Which state are you in Teamnewmie? I'm in NSW and when I logged the support call with Netspace the guy I was speaking to said there could be something wrong with the LNS routers for each state. He was in Vic and was getting almost full speed.

The tail continues/
yeah i'm NSW -central Coast
sorry i didn't reply sooner was working 20hr days this week and didn't have time to check and fill the form out.
A BIG THANK YOU to the peoples over at BIT GRAVITY you guys rock!!!!!

[endorean]

yeah i'm NSW -central Coast
sorry i didn't reply sooner was working 20hr days this week and didn't have time to check and fill the form out.
A BIG THANK YOU to the peoples over at BIT GRAVITY you guys rock!!!!!

dude, Central Coast? Really? ME TOO!!...

Thanks chuckles the speed is really good now... Do you know what the problem was?

[chuckles]

dude, Central Coast? Really? ME TOO!!...

Thanks chuckles the speed is really good now... Do you know what the problem was?

There was a routing issue and instead of downloading from the local Australia Bitgravity node, you guys were downloading from a U.S. node. The fine folks at Bitgravity worked with the ISP to resolve it. And not only that, they are now peering so you guys should see excellent excellent throughput. :)

-chuckles-

[mcsurvey]

Seems to still be really bad for me, only noticed this as of tonight. I'm on 12mbit TPG ADSL2+ in Sydney
Check out this link for a screenshot.
http://www.flickr.com/photos/31571517@N04/3503803605/

[andrewb2005]

Been having the same problem as Endorean for days.


iTunes is slow and then times hen downloading any Revision3 show.
Other podcasts eg Twit network) are fine.
Problem started with Tekzilla Daily on 29/04/2009
Have 7 Rev3 video podcast timing out now (largest partial download is 5Mb).

My ISP is TPG (tpg.com.au) from Australia (NSW Country) with ADSL2+ access.

Trace Route to bitcast-a.bitgravity.com [208.67.237.237]

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.99]
2 34 ms 47 ms 179 ms 10.20.20.4
3 34 ms 33 ms 33 ms syd-pow-cla-csw2-vlan-10.tpgi.com.au [202.7.166.66]
4 33 ms 33 ms 34 ms syd-pow-cla-crt2-po-1.tpgi.com.au [202.7.162.9]
5 84 ms 85 ms 85 ms per-pow-stg-crt1-ge-4-0.tpgi.com.au [202.7.167.137]
6 90 ms 90 ms 92 ms bitcast-a.bitgravity.com [208.67.237.237]
Trace complete.

Trace Route to www.podtrac.com [69.16.232.36]

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.99]
2 74 ms 169 ms 32 ms 10.20.20.4
3 134 ms 34 ms 33 ms syd-pow-cla-csw1-vlan-1.tpgi.com.au [202.7.166.199]
4 83 ms 33 ms 180 ms syd-pow-cla-crt2-po-5.tpgi.com.au [202.7.162.145]
5 175 ms 176 ms 196 ms 97.65.99.17
6 285 ms 199 ms 242 ms peer-02-so-0-0-0-0.palo.twtelecom.net [64.129.248.19]
7 238 ms 231 ms 192 ms pr1-as1-0.PaloAltoPaix.savvis.net [204.70.197.217]
8 192 ms 192 ms 194 ms 204.70.198.145
9 199 ms 247 ms 192 ms cr1-tenge-0-3-5-0.sanfrancisco.savvis.net [204.70.200.198]
10 250 ms 245 ms * ber1-te-1-0-1.chicagoequinix.savvis.net [204.70.194.229]
11 248 ms 249 ms 429 ms ber1-te-1-0-1.chicagoequinix.savvis.net [204.70.194.229]
12 376 ms 246 ms 262 ms 208.81.87.134
13 260 ms 263 ms 268 ms lw-dc2-core4-ge1-7.rtr.liquidweb.com [209.59.157.181]
14 262 ms 261 ms 277 ms lw-dc2-sec1-dist1-po2.rtr.liquidweb.com [209.59.157.218]
15 261 ms 260 ms 291 ms host1.podtrac.com [69.16.232.36]
Trace complete

Download tests:

http://bitcast-a.bitgravity.com/revision3/web/trs/0108/trs--0108--nubbins--large.lame.mp3
Starts downloading at 12KB/s and after 150k slows below 5KB/s
At about 600K time remaing is 3hour 41 min (3.7KB/s)
over 10mins gone now only 835K down - aborted download .(speeds as low as 2.4KB/s)

http://www.podtrac.com/pts/redirect.mp3/bitcast-a.bitgravity.com/revision3/web/trs/0108/trs--0108--nubbins--large.lame.mp3
has similar performance to direct download above.

3 days ago ran tests at http://www.bitgravity.com/netdebug and logged results with my contact details , but referenced Ticket #3733

Have had no problem downloading the Windows 7 RC iso this evening at 600K or so.

[chrisc8791]

Seems to still be really bad for me, only noticed this as of tonight. I'm on 12mbit TPG ADSL2+ in Sydney
Check out this link for a screenshot.
http://www.flickr.com/photos/31571517@N04/3503803605/
I'm on TPG as well and download speeds have been awful for a couple of days now. I'm not having download issues with any other website.

[chuckles]

Are you guys still having horrible throughput?

-chuckles-

[mcsurvey]

Yeah man.

[chuckles]

Yeah man.

Please go over here (http://www.bitgravity.com/netdebug) and do the debug tests. When you're done, please submit the report and reference ticket #3790.

The awesome team at Bitgravity will get this all straightened out.

-chuckles-

[mcsurvey]

Just submitted now.

[benjamin_grundy]

I've been running this test for over 45 minutes! Average speed = 16kbps

[andrewb2005]

Are you guys still having horrible throughput?

-chuckles-

No improvement here.

[benjamin_grundy]

I gave up on running the test. It had been running for over 1hr and a half with no end in sight...

[andrewb2005]

Please go over here (http://www.bitgravity.com/netdebug) and do the debug tests. When you're done, please submit the report and reference ticket #3790.

The awesome team at Bitgravity will get this all straightened out.

-chuckles-

50 minutes , but done now.

[andrewb2005]

Thanks, this morning (AEST) I can download again - doesn't seem full speed though.
Maybe concurrent downloads (I had a backlog), will check later.

Edit: all is well

[benjamin_grundy]

My speed is back up to normal. Thanks.

[chuckles]

Hi all,

I've heard back from the wonderful engineers @bitgravity and they informed me that they have been working with their local Australian provider and that most of the issues are cleared up and just want to get confirmation from you guys.

If anyone is still having issues, please go to Bitgravity's Net Debug page (http://bitgravity.com/netdebug), do the network tests, submit the results, along with a traceroute to bitcast-a.bitgravity.com and reference ticket #3790.

Thanks.

-chuckles-