ariastar
03-20-2007, 10:39 PM
I've been a total Microsoft-basher for a while now, singing the praises of Apple instead. And am hating both right now....
I set up a new iTunes account today because I forgot which of my many e-mail accounts I used for my last one. And besides, I wanted to use a new card I just got anyway. So I made a somewhat-sizable (for a single transaction anyway) purchase and went to put it on my iPod (if it matters, 60GB video). No can do.
http://i117.photobucket.com/albums/o72/theyear2007/untitled.jpg
Okay, so it's in the ToS, but one would think that there'd be some way to find out which song came from which account later.
So I call Apple about this. Twice.
The first time I called, I asked how I could figure out which songs currently on my iPod go to which account, and the guy said, "I don't know," in a way that I could tell he didn't care. I told him that this is Apple, he should know, and he told me I should know which songs go to which account. He said I should just check with the friends whose accounts they came from. I explained to him that two of the people I no longer have contact with, and he said it's not his problem. So I asked his name and he said, "My name is-" and then a click.
So I called back and spoke to a guy again, sounded like the same one, but I couldn't tell. After going over the whole thing again, I was told I can either delete all the content on my iPod (4,440 songs currently, plus several subscriptions) or buy a new iPod. This person also wouldn't give me a name.
If the iPod can tell how many accounts there are, there must be a way for the consumer to identify which music came from which account. Actually, I know there is, they just aren't telling.
I don't know whether I'm more pissed right now at making a $200-purchase I can't use and am feeling ripped off about it since they said there's no way so i can't use my music unless I delete a ton of paid-for songs or buy a new iPod, or that they were so rude when I called, even hanging up on me and trying to make it sound like it just disconnected (at a very convenient spot for them).
I set up a new iTunes account today because I forgot which of my many e-mail accounts I used for my last one. And besides, I wanted to use a new card I just got anyway. So I made a somewhat-sizable (for a single transaction anyway) purchase and went to put it on my iPod (if it matters, 60GB video). No can do.
http://i117.photobucket.com/albums/o72/theyear2007/untitled.jpg
Okay, so it's in the ToS, but one would think that there'd be some way to find out which song came from which account later.
So I call Apple about this. Twice.
The first time I called, I asked how I could figure out which songs currently on my iPod go to which account, and the guy said, "I don't know," in a way that I could tell he didn't care. I told him that this is Apple, he should know, and he told me I should know which songs go to which account. He said I should just check with the friends whose accounts they came from. I explained to him that two of the people I no longer have contact with, and he said it's not his problem. So I asked his name and he said, "My name is-" and then a click.
So I called back and spoke to a guy again, sounded like the same one, but I couldn't tell. After going over the whole thing again, I was told I can either delete all the content on my iPod (4,440 songs currently, plus several subscriptions) or buy a new iPod. This person also wouldn't give me a name.
If the iPod can tell how many accounts there are, there must be a way for the consumer to identify which music came from which account. Actually, I know there is, they just aren't telling.
I don't know whether I'm more pissed right now at making a $200-purchase I can't use and am feeling ripped off about it since they said there's no way so i can't use my music unless I delete a ton of paid-for songs or buy a new iPod, or that they were so rude when I called, even hanging up on me and trying to make it sound like it just disconnected (at a very convenient spot for them).